An integrated patient journey mapping tool for embedding quality in healthcare service reform

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dc.contributor.authorMcCarthy, Stephen
dc.contributor.authorO'Raghallaigh, Paidi
dc.contributor.authorWoodworth, Simon
dc.contributor.authorLim, Yoke Lin
dc.contributor.authorKenny, Louise C.
dc.contributor.authorAdam, Frédéric
dc.contributor.funderScience Foundation Irelanden
dc.date.accessioned2018-06-11T11:07:15Z
dc.date.available2018-06-11T11:07:15Z
dc.date.issued2016-06-16
dc.date.updated2018-06-11T10:52:22Z
dc.description.abstractThe healthcare sector is a highly regulated environment that is subject to numerous constraints. Standards around medical protocol, medical device certification, and data protection ensure that the wellbeing and privacy of patients is protected during all encounters with the healthcare system. However, a gap has opened up between the need to meet these constraints, improve performance, and also deliver good patient experience. For example, the medical protocol for hypertension during pregnancy establishes a set of clinically validated treatment guidelines, but does not consider the unique nature of patient experience. We assert that design research principles can be used to create visual tools that pay homage to these constraints and performance improvement goals without compromising patient experience. In this paper, we describe such a tool that has been developed during a healthcare project using a human-centred design research approach. The integrated tool for patient journey mapping addresses the shortcomings of existing methodologies by supporting multidisciplinary practitioners in designing healthcare solutions that meet the demands of existing constraints, performance improvement, and patient experience. In addition, we document how patient journey maps were used on the project to facilitate collaboration among a team of multidisciplinary stakeholders.en
dc.description.statusPeer revieweden
dc.description.versionAccepted Versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.citationMcCarthy, S., O’Raghallaigh, P., Woodworth, S., Lim, Y. L., Kenny, L. C. and Adam, F. (2016) 'An integrated patient journey mapping tool for embedding quality in healthcare service reform', Journal of Decision Systems, 25(sup1), pp. 354-368. doi: 10.1080/12460125.2016.1187394en
dc.identifier.doi10.1080/12460125.2016.1187394
dc.identifier.endpage368en
dc.identifier.issn1246-0125
dc.identifier.journaltitleJournal of Decision Systemsen
dc.identifier.startpage354en
dc.identifier.urihttps://hdl.handle.net/10468/6270
dc.identifier.volume25en
dc.language.isoenen
dc.publisherTaylor & Francisen
dc.relation.projectinfo:eu-repo/grantAgreement/SFI/SFI Research Centres/12/RC/2272/IE/Irish Centre for Fetal and Neonatal Translational Research (INFANT)/en
dc.rights© 2016 Informa UK Limited, trading as Taylor & Francis Group. This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Decision Systems on 16 Jun 2016, available online: http://www.tandfonline.com/10.1080/12460125.2016.1187394en
dc.subjectHealthcare serviceen
dc.subjectModellingen
dc.subjectDesign scienceen
dc.subjectPatient experienceen
dc.subjectDesignen
dc.subjectRepresentationen
dc.subjectExperienceen
dc.subjectSupporten
dc.titleAn integrated patient journey mapping tool for embedding quality in healthcare service reformen
dc.typeArticle (peer-reviewed)en
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